BBD Volunteer Handbook

WELCOME TO THE BBD TEAM!  Angela Williamson, CVA  Community & Volunteer Relations Specialist, 302-737-8405 ext. 819 or My office is located at 100 Hygeia Drive, Newark, DE 19713

BBD has limited roles for those under 16 years old and "short" time volunteer opportunities (20 hours or less for a service requirement).  Please call prior to completing online application form 302-737-8405 ext. 819 to confirm available under 16 age and limited hours roles.  

To invest your time and volunteer at BBD:

1. Complete and submit the online application form:

     * New to Go to I am new to box (scroll to bottom of this page) and complete the information

     * Volunteer with another organization using
Go to I already have a username box (scroll to bottom of this page) and enter your username and password, this will add BBD to your already existing account.

2. Proof of the Covid vaccine is required for all BBD staff and volunteers (not blood donors)

3. Follow instructions emailed to you after submitting application (look in junk/spam folder) 

4. AFTER submitting application (#1 above), you will:


Volunteer Handbook   Revised July 14, 2020 (Abbreviated here - you'll read the complete document as part of online training after submitting the application form.


The Blood Bank of Delmarva (BBD) welcomes volunteers to help increase our capacity of fulfilling our mission, and spread the news about the critical need of blood donations.  We give community members an opportunity to learn something, gain experience for résumé building and job searches, connect with people, spend time in a valuable impactful way, and most of all help save lives no matter what volunteer role you participate in at BBD. 


Benefits to the Volunteer:

  • Learn or use skills, talents, experiences to further self-development and/or résumé building. 
  • Meet new people and enjoy comradery with donors, volunteers and staff.
  • Feel good knowing you are helping BBD save lives by helping in the blood donation process
  • Hours can count toward service hours needed for high school or college requirements (i.e. National Honor Society, Fraternity or Sorority, etc.); Volunteer DE 50+/RSVP, let us know if you are a member; one elective credit toward graduation upon completing 90 hours of community service during two semesters; Presidential Service.

Volunteers Will Adhere to these expectations:

  • Wear your name tag every time you volunteer.
  • Be able to complete tasks as listed in the position description.
  • Avoid using your cell phone while volunteering.
  • Adhere to all policies and instructions in this handbook or those subsequently given.
  • Provide great customer service in all roles with BBD. Treat donors, staff, visitors, and other volunteers with respect and dignity. Any person we serve may be subject to adverse reactions or emotions at the time of interaction with the Blood Bank.  The individual may display anger, frustration, fear or other emotions. Please feel free to ask for assistance from a BBD employee to deal with any of these situations. Regardless, each volunteer has an opportunity and obligation to make every individual’s interaction with the Blood Bank a pleasant, positive experience.
  • Arrive on time and as scheduled.  If you are sick or delayed on the day of your assignment, call as soon as you are able and let the staff know you can’t make it.  If you need to cancel a future date, use the online system and let the appropriate staff/group know to find a substitute.
  • Follow instructions, this handbook and all BBD policies. If actions warrant, volunteers will be asked to cease volunteering. If this should occur, you will be asked to return your nametag and your profile will be deactivated. 
  • Use – the online system (accessible online on phone, tablet, computer, or other internet connected device) for: keeping personal information up to date, recording all volunteer hours, scheduling, cancelling (if day before or day of please call/email directly to designated staff/volunteer contact). Directions available on the site and from Volunteer Relations staff person. 
    • If a volunteer does not have access to such a device, they will let the Volunteer Relations staff person know who will work with them on how to do scheduling, communication, etc.
  • Notify the Volunteer Relations staff person if you have a safety, logistical, personal issue, or have suggestions or ideas before talking with others that may not be able to make any changes in the situation.
  • Contact the Volunteer Relations staff person to discuss options if you are interested in other volunteer roles or your current role is not meeting your expectations.
  • Notify the Volunteer Relations staff person when you are no longer available to volunteer at BBD and to turn in your nametag.

Dress Code 

As providers of healthcare services to our community, it is imperative that all volunteers who come in contact with customers, donors and/or the public present a clean, well-groomed, professional appearance.  Certain volunteers may have specific appearance and dress requirements based on department and/or as set forth in relevant SOPs.

  • Always wear your BBD nametag while volunteering (Contact Angela if you need one)
  • All clothing should be clean and in good repair
      • All clothing should be appropriately fitting and of an appropriate material so as not to expose undergarments, the body core and private areas even when stretching, reaching, bending, sitting or stooping
      • The following are not acceptable attire for a professional work environment.
        • Tank tops, spaghetti strap or strapless tops, T-Shirts worn as an outer garment EXCEPT BBD branded shirts, which are welcomed.  Leggings, jeggings, yoga pants or stretch pants (unless as leg covering under a long shirt/skirt/dress).  Sweat pants, sweat shirts or other workout style attire such as Under Armor or jogging pants.  Flip-Flops or Slippers (safety hazard of tripping/slipping/falling).
      • Jeans (nice, not ripped) are ok. Think nice business casual. Questions about dress code, ask the Volunteer Relations staff.
  • Personal appearance: Maintain a clean, neat, non-offensive appearance.  No visible obscene or vulgar tattoos. Care should be taken to avoid heavy scents of perfume, powders, tobacco, food, or body odor, which can be offensive, and initiate allergy responses in others.


Safety & Injury

  • Each employee and volunteer must practice safety awareness by thinking defensively, anticipating unsafe situations and reporting them immediately.  
  • Notify your immediate staff contact person, staff in charge, or Volunteer Relations Staff of any safety issues or emergencies immediately. 
  • Follow all safety training/requirements given in all trainings, written or verbal instructional materials, posted, online or given in any other format.  Regular training/refresher training will be given on topics as needed.  These may include Fire Safety Procedures, Blood Borne Pathogens, Falls/Slips or other training for donors, staff or volunteers, and anything specific to your volunteer role.
  • In case of an injury to yourself, a donor or other staff – contact a staff person/lead/manager immediately who will manage next steps for handling the situation.  They will call an ambulance if needed.  The staff/lead/manager will complete an Injury/Accident form. Once the form is completed and signed, it goes to Human Resources, who will make a copy and get it to the Volunteer Relations staff person.


I hereby authorize New York Blood Center, Inc. (“NYBC”) to photograph, videotape or record me for publicity or public affairs purposes and to publish my photograph, videotape or recorded image (collectively “Photograph”), along with my name, in any NYBC publication selected by NYBC, including publication on NYBC’s website. I understand and accept that my Photograph will become and remain the property of NYBC and that NYBC may reproduce and make it available for publication along with my name in news, promotional or other similar media (including Internet or other on-line media) with the purpose of advancing NYBC’s mission. I also understand and accept that I shall have no right to inspect or approve my Photograph or use of my Photograph and name by or on behalf of NYBC, nor will I receive any compensation for use of my Photograph and name.

With regard to all current and future publications in which NYBC may use my name and Photograph, I understand and accept that my authorization will remain in effect unless and until I contact NYBC in writing to revoke this authorization.   Because NYBC puts a lot of time, energy and resources into conceiving and developing the work-product for its publicity and public affairs activities, NYBC asks that you notify the following department in writing as soon as possible if you decide to revoke your authorization:

NYBC Corporate Communications, 310 E. 67th Street, New York, NY 10065,
(212) 570-3220



  • Confidentiality Agreement - In the course of day-to-day operations, employees and volunteers of Blood Bank of Delmarva come in contact with a variety of information about members, donors, other employees, or volunteers.  Blood Bank of Delmarva employees and volunteers must treat all sensitive information in a confidential manner.  Confidential means discussing the information only with those individuals who have a need to know for operational purposes.  Any violation of the policy on confidentiality may result in disciplinary action, including immediate dismissal.  Although it is impossible to list violations, some of the more obvious would be disclosing medical, health or personal information, test results, salary, policy or pass codes, etc.  Each employee and volunteer has a responsibility to report any breach of confidentiality to his/her supervisor or to Human Resources.
  • Code of Ethics: BBD employees and volunteers must adhere to the highest standards of honesty, integrity, and fairness. Avoidance of unethical conduct and conflicts of interest on the part of the employees and volunteers is essential to meeting these standards.  BBD can accomplish its mission only because of the trust of the public.  That public trust is established and maintained only through a demonstration of high standards by its Executives, employees, and volunteers. Embody the Core Values stated earlier in handbook. 
  • All BBD centers, mobile units, vehicles, and property are SMOKE FREE.
  • No alcohol, illegal or otherwise banned substances, weapons.
  • No harassment of any kind (verbal, physical, etc.) and no inappropriate touching allowed.  Report any concerns to the Volunteer Relations staff person ext. 819 or Human Resources ext. 823, or 881 immediately.
  • If working/volunteering with a minor under 18 years old always have 3 people present, two adults with one minor or two minors with one adult.
  • Follow all Personal Protective Equipment requirements if needed as stated in the volunteer position descriptions. 
  • There are designated spokespeople for BBD, so any media or other inquiries should be referred to the Marketing Department.  No one else is authorized to speak for the Blood Bank without prior permission. 
  • Electronic Communications – Volunteers may be asked to use BBD electronics to communicate with staff, volunteers or donors.  All work created or performed on BBD equipment becomes BBD property.  The systems may not be used in a manner that violates our policies, seen as insulting, disruptive, obscene, offensive, or harmful to morale. 
  • Social Media – We strongly encourage staff and volunteers to keep personal and professional social media separate.  Use good judgment when communicating on social media.  Sharing official BBD posts as written are highly encouraged rather than rewriting them. 
  • Fire Safety – BBD fixed sites are equipped with alarms, sprinklers and smoke detectors that are tied into the security alarm system at each facility.  Should one of these mechanisms be activated day or night, the signal is received by the security company and a call is immediately placed to the nearest responding fire department.
    • If you discover a fire, activate the nearest alarm (or call 911), and exit immediately
    • If a fire alarm goes off, always assume there is a fire, and exit the building immediately unless instructed otherwise by staff.
    • Emergency plan signs are located throughout our facilities.  Be familiar with at least 2 exit options from your work area.  Do not use an elevator.
    • Once outside the building, report to the site’s designated meeting place and group by departments.
    • You are responsible to get yourself to safety, staff are responsible to move donors out safely. 

Blood Bank of Delmarva Volunteer Agreement Revised May 4, 2020

The Blood Bank of Delmarva (BBD) appreciates your upcoming contribution of time and is dedicated to ensuring you have a quality volunteer experience which is both productive and rewarding.

BBD commits to supporting you as a volunteer as listed in the Volunteer Handbook.

As a volunteer of BBD you agree to fulfill your role and follow all BBD policies, procedures, and instructions as given in the volunteer handbook, orientations, trainings, volunteer role descriptions both now and in the future.

  • Minors under 18
    • Minors will not be dropped off prior to scheduled start time, and will be picked up at the scheduled end time. 
    • A parent/guardian will actively volunteer at the same time with their minor under the age of 16.

By completing this electronic application online, you are agreeing to the Volunteer Handbook as if you physically signed this agreement form.


Use below if printed copy needed for volunteers not using the online system.

Volunteer Printed Name                                                                                                        

Volunteer Signature                                                                                                                 Date                                   

If volunteer is under 18, Parent/Guardian signature is required:

Parent/Guardian Signature                                                                                     ______Date                                     

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