Volunteer-Agency Agreement

This agreement is intended to convey to our volunteers how important their work is to our organization and the people we serve. We will do the very best we can to make your volunteer experience with us both productive and rewarding. To this end, all our volunteers are required to complete this Volunteer-Agency agreement in which both parties spell out the mutual commitments being made whenever a volunteer is accepted into service with us.

I.     Agency

We, Chilliwack Community Services, agree to accept the services of beginning, and we commit to the following:

1. To provide adequate orientation, training, and assistance for the volunteer to be able to meet the responsibilities of their position. All volunteers will receive a task description outlining their duties.
2. To give supervision to the volunteer and to provide feedback on his or her performance.
3. To respect the skills, dignity, and individual needs of the volunteer, and to do our best to adjust to these individual requirements.
4. To be receptive to any comments from the volunteer regarding ways in which we might improve our respective tasks.
5. To accept the volunteer’s wishes not to fulfill any volunteer assignment that he or she believes to be inappropriate, unsafe, or unacceptable.
6. To treat the volunteer as an equal partner with agency staff, in fulfilling the agency mission.

II.     Volunteer

I, agree to serve as a volunteer and commit to the following:

1. To perform my volunteer duties to the best of my ability.
2. To meet time and commitments, or to provide adequate notice so that alternate arrangements can be made.
3. To adhere to all agency rules and procedures. This completing application and confidentiality forms, satisfactorily clearing a criminal record check, and attending orientation.
4. To accept a 3-month probationary period, and on-going supervision.
5. To abide by the limits of my volunteer task description, and to seek help from the agency in a timely manner with any problems that might arise while I am volunteering.
6. To accept that becoming a volunteer and maintaining a volunteer position is not automatic. The agency has the right to release me from my volunteer duties at any time that it believes doing so is in the best interest of the agency or its clients or mission.
7. To attend agency-supplied training that is deemed necessary for me to perform my duties well.
8. To act at all times as a conscientious member of the team responsible for accomplishing the mission of the agency.

Code of Ethics and Conduct

All staff are required to practice the Code of Ethics and Conduct as defined in this document and the CCS Policy Manual.

1. I will not discriminate against or refuse services to anyone on the basis of diversity.
2. I will not impose my personal beliefs, religious, cultural or otherwise, on my clients.
3. I will be truthful, courteous and respectful to others in all methods of communication.
4. I will respect the professional work of others by giving full credit and citations when reproduced in any form.
5. I will uphold the trust of the public, clients and my colleagues.
6. I will respect the strength and abilities of clients and colleagues.
7. I will maintain professionalism and avoid criticism of colleagues in communications with clients or other professionals.
8. I will not pursue personal or intimate relationships with clients while working at CCS.
9. I am aware acceptance of gifts could place me in a position of conflict of interest.
10. I will protect the confidentiality of all professionally acquired information.  I will disclose such information only when required or allowed by law to do so, or when clients have consented to disclosure.
11. I will not permit or present myself as competent to perform services beyond my training.
12. I will identify and seek support for any issue that impairs my performance.
13. My behavior on-site and in the community will reflect the Mission and Values of CCS.
14. If I have interests which could conflict with those of CCS I will immediately discuss them with my Director.
15. I am aware that my behaviour on social media, both personal and professional accounts, can reflect on the agency and I will be respectful and considerate in all communications.
16. I will resolve conflicts in a professional manner and in keeping with CCS’ Complaints Resolution Policy.

I have read, understood and agree to practice the Code of Ethics and Conduct. I confirm, to the best of my knowledge, I am not involved in any situation that conflicts with the best interest of Chilliwack Community Services.