Organizational Policies and Kettle Guidelines
By entering the site and completing the Volunteer Application form, you agree to The Salvation Army Policies as well as the Kettle Volunteer Guidelines**:
As a volunteer participant in the delivery of Salvation Army programs and services, I agree to the following:
- Remuneration - I relinquish any right I might have to claim compensation from The Salvation Army for any work which I willingly provide as a volunteer.
- The Salvation Army Mission - The Salvation Army is an international Christian Church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity. The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. I agree to support the mission of The Salvation Army through the volunteer work that I do.
The purpose of this document is to ensure each volunteer understands:
- Liability Release - I release The Salvation Army from liability for accidents, injuries, losses and damage which may occur in the course of providing volunteer services, where such accidents, injuries, losses or damage are not caused by negligent acts or omissions on the part of The Salvation Army.
- Personal Information - I understand that all personal information gathered through this application is for the purpose of managing the volunteer program of The Salvation Army Community Services (Calgary). I understand that I can contact the Volunteer Services department directly to make an appointment to review any file information. I also understand that Volunteer Services will not share any of my personal information with any outside party unless a written and signed request is received and on file.
- Birthdates – Birthdates are required to determine if you are a minor. This would require us to obtain permissions from parents or guardians. We also use it for sending birthday greetings, and for statistical purposes.
- Age Requirements – Volunteers must be 18 years of age or over (legally considered to be adult without any form of guardianship in place), with the exception of the following:
- Persons aged 15 to 17 years may volunteer as long as there is a signed Permission letter from their parent or guardian OR they volunteer as part of an approved group and authorization is in place according to group policies.
- Persons aged 14 and under may volunteer when accompanied by one of the following: parent, legal guardian, or group leader from an approved group and authorization is in place according to group policies.
- Please note that no volunteer under the age of 12 is allowed to volunteer in any of our kitchens for safety purposes.
- The Salvation Army reserves the right to ask a leader, parent, guardian, or support worker to remove a volunteer from the premises if at any time they are not under supervision or staff considers them to be at risk.
Kettle Campaign Guidelines:
- Volunteers must be 18 years of age or over (legally considered to be adult without any form of guardianship in place, with the exception of the following:
- Persons aged 15 to 17 years may volunteer as long as there is a signed permission letter from their parent or guardian.
- Persons aged 12 to 14 may volunteer when accompanied by one of the following: parent, legal guardian, or group leader and authorizations are in place.
- Persons under 12 years of age may volunteer only if they are accompanied by a parent or legal guardian.
Code of Conduct
The Volunteer agrees to:
- Perform Kettle duties to the best of my ability with honesty and integrity
- Treat everyone I meet with the highest respect, dignity, fairness and courtesy
- Be extremely mindful of my safety and the safety of others
- Be cautious when dealing with confidential information
- You are the public face of The Salvation Army! Be friendly and respectful. Say Hello! Wish people a Merry Christmas!
- Wear the Volunteer vest & Volunteer name badge so everyone knows who you are
- Arrive on time for your shift; if needed, pick up the Kettle at the stored location
- Never leave the Kettle unattended
- Thank everyone for their donations
- Be gentle with the bells but please enjoy ringing them
- Hand-out candy canes and/or calendar cards as a nice thank you
- Immediately notify your Area Team Leader or the Kettle Campaign Office if you have any problems during your shift
- Notify the Kettle Campaign Office if you are unable to fulfill your scheduled shift
- HAVE FUN!
Personal Phone Usage
While at the Kettle, mobile phones are for emergencies only. The friendlier you are the more donations we receive!
Volunteer Feedback Form
At the end of the volunteers shift at the Kettle, we request that a Volunteer Feedback Form be completed, folded and put into the locked Kettle. Your feedback is important to us and we want to ensure that you are having a pleasant experience.
**Unfortunately the Volunteer may be asked to leave if the Kettle Campaign Worker Guidelines are not followed.