Telephone Support

***Thank you for your interest in our agency. If you choose to apply, please note that we have started a waitlist for volunteering due to increased interest in our program. You will be contacted if your application is selected AND when a roster space becomes available. If you choose to begin completing the qualifications now, it is recommended that you do not purchase a vulnerable sector check until you have confirmed your acceptance with staff.***


***Please also note that we only accept volunteers who are within Canada and the program may only be volunteered for within Canada. 


Telephone Support is a program within Compass Community Services designed to support members of Guelph-Wellington who are isolated and/or experiencing distress through the processes of telephone and texting communication. 


Volunteers within the program will engage with a diverse group of community members whose challenges may range from having a bad day where they require emotional support to being in a state of crisis and requiring emergency intervention. 


Volunteers will be trained to use a solution-focused practice that is applicable to the health care, social service, and criminal justice fields of work. They will be primarily responsible for operating remotely through telephone and text messaging to support those in need. 


*Please note that acceptance into the program can be withdrawn by a staff member at anytime. Volunteer applicants will not officially be able to begin engaging with contacts until all of the qualifications have been completed and the applicant has attended the group training and met with the staff. 

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