Volunteer Code of Conduct
Children's Cancer Connection (CCC) Volunteers must:
- Be at least 16 years of age (some positions may be available for younger ages, while others may have a minimum age requirement of 18 or 21 years of age).
- Complete a volunteer application.
- Pass a background check if 18+ years old (background checks will be conducted on an annual basis) or if under 18 and volunteering for programs/with kids provide two character references.
- Complete a short handbook quiz.
Volunteer Code of Conduct
Volunteers are expected to follow the code of conduct that will protect the best interest and safety of all participants, volunteers, and staff of Children’s Cancer Connection.
Basic conduct requirements include:
- Act in a professional and respectful manner towards all families, staff and other volunteers
- Know that information at Children’s Cancer Connection is confidential and should not be shared
- Dress appropriately for the activity you’re participating in
- Do not bring alcohol/drugs to Children’s Cancer Connection events or property
- Do not be under the influence of alcohol/drugs during your time at Children’s Cancer Connection
- Threatening, aggressive or violent behavior or language is not permitted
- Follow the direction of the Volunteer Coordinator or CCC staff members in charge
Children’s Cancer Connection is committed to providing an environment that encourages mutual respect and is free of unlawful harassment, discrimination and bias. CCC’s antiharassment policy applies to all persons involved in the operation of CCC and prohibits unlawful harassment by any employee or volunteer of CCC. Any volunteer or employee violating this policy will be subject to disciplinary action up to and including termination with Children’s Cancer Connection.
If you believe this anti-harassment policy is being violated, either with respect to yourself or with respect to another volunteer, you are strongly encouraged to report that belief either:
- to the Volunteer Coordinator
- to the Volunteer Coordinator’s superior, if you believe they are violating this policy
- to the Executive Director. As a last resort, you may contact the President of the Board of Directors.
Do not tolerate the situation and do not assume that Children’s Cancer Connection is aware of the incident.
Attendance
Volunteers are vital to CCC’s mission and everyday work. Therefore, it is essential that volunteers are punctual and attend all committed volunteer shifts. CCC understands that unexpected circumstances may impact a volunteer’s ability to attend a committed shift. In such situations, please contact CCC’s Volunteer Coordinator as soon as possible so that another volunteer can be found to fill the absence. No-call, no-shows may be recorded in a volunteer’s file and may impact an individual’s ability to volunteer with CCC in the future.
Grooming and Dress
Volunteers are representatives of Children’s Cancer Connection at events, programs, and when out in the community. All volunteers should dress in an appropriate manner when volunteering on behalf of CCC. Volunteers are often asked to wear a Children’s Cancer Connection volunteer shirt or other CCC apparel. A volunteer shirt will be provided at your first volunteer opportunity. Any future CCC apparel needs will be supplied at the volunteer’s cost.
Please keep the following guidelines in mind when volunteering with Children’s Cancer Connection:
- No clothing can advertise or reference drugs, sexual references, alcohol or other potentially offensive statements
- Appropriate shoes for the activity (i.e. walking, special event, etc.)
- Shorts are permitted, but please consider appropriate length
- Shirts with Children’s Cancer Connection logo are encouraged (these items can be purchased online through our store)
At-Will Assignment
All volunteers for CCC are on an at-will relationship with the organization. Volunteers are free to resign from their position at any time, just as CCC is free to terminate a volunteer for any reason at any time.
Termination
All volunteers with CCC are at-will and may be terminated at any time, with or without cause and without prior notice by CCC. All terminations will be documented in writing and retained by Children's Cancer Connection in a secure file.
Communication
Email is the primary mode of communication used by CCC. When you provide your email address on the volunteer application, it will be added to our volunteer database. Volunteers have the option to unsubscribe from emails at any time, however, please keep in mind that it is our main mode of communication.
Hours
To measure the impact of CCC’s volunteer program, the volunteer department tracks a variety of metrics, including volunteer hours. We will ask volunteers to log their hours at various events and programs. Please do your best to provide correct check-in and check-out times to help us get the most accurate data possible. Should you forget to check-in or check-out for a volunteer shift, please email the Volunteer Coordinator with the date and time of your volunteer service.
Media Relations
Please refrain from speaking to media personnel on behalf of Children’s Cancer Connection. Written or verbal statements for publications regarding Children’s Cancer Connection shall be released from Children’s Cancer Connection only. Unless provided with prior consent, volunteers are not permitted to take photos while volunteering with Children’s Cancer Connection. This is especially important when working with the children we serve, as they may not have consented to having their photos taken.
Phone Usage
Office phones are used for the business of the organization. While we understand that there are circumstances in which you may need to use your personal phone, we ask that volunteers limit their personal phone usage while volunteering with CCC. This allows us to complete our work in an accurate and timely manner.
