Vision, Mission, Values & Code of Conduct

Our Vision

A community where every older person is honoured and valued.

Our Mission

Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our Values

COMPASSION We act with kindness, empathy and respect to foster a community of caring.
COLLABORATION We work together so every person’s contribution advances our common purpose.
CURIOSITY We are determined and creative in finding ways that deliver great outcomes.
INCLUSION We celebrate diversity ensuring everyone is welcomed and treated equitably.
TRUST We take our responsibility seriously and are worthy of the trust placed in us.

Code of Conduct for Staff & Volunteers

•     Act with respect for people's rights to freedom of expression, self-determination and decision-making in accordance with applicable laws and conventions;

•     Act in a way that treats people with dignity and respect, and values their diversity;

•     Act with respect for the privacy of people

•     Provide care, supports and services in a safe and competent manner, with care and skill

•     Act with integrity, honesty and transparency

•    Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of care, supports and services

•    Provide care, supports and services free from:

  1.   all forms of violence, discrimination, exploitation, neglect and abuse;
  2.   sexual misconduct

•    Take all reasonable steps to prevent and respond to:

  1.   all forms of violence, discrimination, exploitation, neglect and abuse; and
  2.   sexual misconduct


As a volunteer of Amana Living, I am committed to upholding the Vision, Mission, Values, and the Code of Conduct in all my activities as a volunteer. I promise to work within the parameters of Amana Living policies and procedures with diligence, honesty, compassion, and respect to provide a safe and fair environment for our residents and clients, their families, our staff and other volunteers, visiting practitioners, contractors and the community. I will always endeavour to conduct myself and carry out my work so that those receiving or providing services are not harmed or discriminated against in any way. I understand and agree that I will always keep confidential any information obtained through my role as a volunteer for Amana Living and that I will not directly or indirectly disclose information to any person at any time without the written permission of Amana Living. In the event that I become aware of any event or circumstances, medical condition or impairment, or am otherwise sick or injured in a way that will impact on my ability to safely perform this role, I will review my participation with the Service Manager, Site Volunteer Champion or Volunteer Services.

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