Organization Policies

There are 4 policy/pledge documents included here below. Please read them carefully as ticking the box will indicate that you have read, understood and accept the content.  

  • Code of Conduct
  • Confidentiality Policy & Pledge
  • Release & Waiver of Liability
  • Acknowledgement and Acceptance of Risks


Code of Conduct

I am a volunteer with WRA Wildlife Rescue Association of BC (Wildlife Rescues). In carrying out my duties as such, during my time as a volunteer, I declare

  • I will use the powers of my position and carry out my duties honestly, in good faith and in the best interests of Wildlife Rescue. At all times I will apply myself with care, skill, and diligence. I will do so reasonably and prudently. I will not use my role to further a personal agenda.
  • I will honour and observe Wildlife Rescue's:
  1. Memorandum of Association and By-Laws;
  2. policies adopted and approved by the Board of Directors (BOD);
  3. decisions taken by resolution of the membership; and
  4. such policies and procedures as may be incorporated in the Volunteer Handbook and associated manuals.
  • I will publicly support the policies and positions of Wildlife Rescue as approved by the BOD.
  • I will keep confidential all information I learn about matters specifically determined by Board motion to be matters of confidence. Where I am uncertain in determining whether something is a matter of confidence, I will seek direction by way of a resolution of the BOD.
  • I will keep confidential all employee information, contract details, documents, financial information, and associated business of Wildlife Rescue that may be deemed confidential.
  • I will publicly support actions taken by Wildlife Rescue's management and BOD to implement programs and achieve the objectives contained in Wildlife Rescue's mission statement, approved plans and budgets.
  • I will strive to place the interests of Wildlife Rescue and its Board of Directors ahead of my personal interests and will immediately declare any potential conflict of interest that may arise.
  • Where I do not abide by this Agreement or where I find that I am in a situation where my continued actions would cause embarrassment to Wildlife Rescue or would undermine donor/public confidence:
  1. I will immediately resign; or
  2. I will ask the BOD to call for a special resolution on the matter; or
  3. the BOD will call for a special resolution on the matter.



Notes - For the purpose of this Agreement:

The Board of Wildlife Rescue can determine what matters are of embarrassment or tend to undermine member/donor confidence, which may include, by way of example, charges under the Criminal Code, or other matters which in the sole and absolute opinion of the Board could bring the reputation of Wildlife Rescue into disrepute either with its donors or generally.





Information concerning the affairs of WRA Wildlife Rescue Association of BC (Wildlife Rescue) is privileged and confidential. Directors, employees (including staff, consultants and/or other contracted parties) and volunteers shall not divulge any confidential information to other persons or organizations without authorization from the Executive Director, President of the Board or designated supervisor. 


The release of confidential information, when authorized, shall be on a need-to-know basis. Examples of information considered confidential to Wildlife Rescue include, but are not limited to:


  • personal information about employees, volunteers, or donors (examples include home address, phone number, age, donation details, etc.);
  • information regarding salaries, employment negotiations, employee performance reviews, policy development, strategic planning and organizational development, etc.; and
  • medical or treatment information of animals, except as standard information released to finders.


Any requests for information that may be considered confidential are to be referred for authorization as outlined in the following procedure.




When confidential information is requested, directors, employees and volunteers must state that they are not authorized to release any information concerning Association affairs and should then refer the requestor to the Executive Director, President of the Board or other designated representative.


Media requests for information should be referred as above or as specifically directed. 


A breach of confidentiality will result in disciplinary action up to and including termination.


A pledge of confidentiality will be read and signed by all directors of the Board, employees, contractors, and volunteers when placed in a position of trust regarding privileged and confidential material.


The terms of this agreement shall be considered as enduring and do not end with termination of any relationship with Wildlife Rescue.




Impressed with the importance of the utmost confidentiality being observed in the discharge of my duties at WRA Wildlife Rescue Association of BC, I do hereby declare that I will preserve the closest confidentiality in regard to the affairs of the Association, and that I will not at any time, under any circumstances or in any manner or way, make known to any person(s) or organization(s), any of its transactions or anything of its members and other supporters, except as required by the President of the duly elected Board of Directors or authorized officer of the Association.


I have also read, reviewed and understood the WRA Wildlife Rescue Association of BC’s policy and procedure on confidentiality and will abide by its intent.


Release & Waiver of Liability

To: Wildlife Rescue Association of British Columbia (“WRA”) and its directors, officers, employees, volunteers, contractors, representatives, agents, successors, administrators and assigns (collectively, the “Releasees”):

I, the applicant volunteer, in consideration of WRA

permitting me to participate in its wildlife rescue and rehabilitation program (the “Program”) and to use its property and facilities (the “Facilities”) do hereby for myself/ and my respective heirs, legal personal representatives, successors and assigns release the Releasees from all liability for injury or damage of any nature, and from all claims, actions, causes of action, suits, demands and damages of every nature and kind whatsoever, at law or in equity (collectively, “Claims”) arising out of my participation in the Program or my use of the Facilities.

This release shall include but not be limited to all Claims caused or contributed to by the negligence or other fault of any Releasee or of any person or entity for whose negligence or other act or omission any Releasee is responsible or liable.

I confirm that I have read, understood and agree to the Acknowledgement and Acceptance of Risks section below.

I confirm that I understand and agree that WRA is a party to and beneficiary of this Release on its own behalf and is also authorized to accept this Release as agent for and on behalf of the other Releasees, who shall also be parties to and beneficiaries of this Release.

I confirm that I have read and understood this Release, have been given the opportunity to obtain independent professional advice about its terms, and agree to its terms by clicking “Agree” on this online application form, on behalf of myself and my respective heirs, legal personal representatives, successors and assigns.


 Acknowledgement and Acceptance of Risks

Working at Wildlife Rescue, particularly with animals, presents risks which all volunteers should be aware of and know how to avoid. More detailed descriptions of the risks are described in the Volunteer Manual relevant to your position, and the Volunteer Handbook. The purpose of this information is to ensure that volunteers are aware of the risks associated with performing work at Wildlife Rescue and freely and knowingly choose to assume those risks.


Responsibility to be Informed


    1. It is your responsibility to ensure you understand the information provided and that you understand the risks.
    2. You must read and understand the Volunteer Manual and Handbook  before performing any work for WRA.
    3. You must seek appropriate clarification and direction from a member of the WRA staff if you do not understand any portion of the WRA Volunteer Manual or Handbook before doing any work with animals at WRA.
    4. You should consult medically trained personnel for further medical information and advice about the risks of working with or near wildlife.


Risks of Disease and Injury


    1. Many diseases are common to both animals and humans and if transferred to humans pose hazards to human health. Animals can carry some human diseases although the animals appear completely healthy. Such diseases are known as “zoonoses” and are described more extensively in the Volunteer Handbook.
    1. Parasites such as fleas, mites and ticks may transfer from animals to humans and may cause or carry diseases.
    1. Individuals who have increased vulnerability due to personal health issues should inform their physicians that they are considering volunteering with or near wildlife. Some of the conditions or circumstances that may lead to a compromised immune system include, but are not limited to HIV/AIDS, pregnancy, chemotherapy for cancer, taking immunosuppressive medications (for arthritis, asthma, etc.), being a recipient of an organ, bone marrow or tissue transplant, being geriatric, or recently experiencing extreme stress or trauma.
    1. Some people may be allergic to hair, feathers, animal excrement or food products (such as fish or peanuts) that are used in the Care Centre.
    1. Animals’ beaks, teeth, claws and other hard, sharp or dangerous body parts may cause injuries such as scratches and punctures. Infections may result from injuries, particularly if wounds are not immediately cleaned and dressed.
    1. Many materials related to the positions at Wildlife Rescue require lifting. This can cause personal injuries, so volunteers must use caution when lifting items at their own discretion, and should consider informing their physician that they are considering a volunteer position that can include heavy lifting.
    1. If driving is involved in your volunteer position, this is to be done at your own risk. Wildlife Rescue assumes no responsibility for damage to your vehicle, tickets, or any accidents when transporting animals, supplies, or materials.



It is your responsibility to take all reasonable measures to reduce health hazards. This includes but is not limited to:

    1. Careful washing of hands after handling animals and keeping human food away from animal areas.
    1. Seeking immediate medical attention in the event of any illness or injury. Always inform your doctor if you have been in close contact with wild animals.
    1. Reading the Wildlife Rescue Volunteer Handbook and relevant Volunteer Manual carefully before beginning any volunteer work at Wildlife Rescue.
    1. Seeking appropriate clarification and direction from a member of Wildlife Rescue staff before doing any work for Wildlife Rescue.
    1. Careful and proper lifting of heavy items.


    1. I fully understand the hazards of zoonoses to human health, and the nature and extent of the risks to my health that I face when handling, treating and caring for animals.
    1. I fully understand the hazards of lifting and transporting heavy materials, and the risks of driving or damage to my vehicle.
    1. I accept the risks of such hazards voluntarily and enter into this agreement voluntarily.
    1. I will read the WRA Volunteer  Handbook and the Volunteer Manual or package relevant to my position, and clarify any procedures therein if I do not understand.
    1. I understand that that it is my responsibility to seek appropriate clarification and direction from a member of the WRA staff if I do not understand any portion of the WRA Volunteer Manual or Handbook before doing any work with animals at WRA.
    1. I will take all reasonable measures to reduce hazards to my health.
    1. I have the option of NOT handling, treating or caring for animals, but I am making an informed choice to do so with full knowledge of the health risks 
    1. I have the option of NOT lifting heavy items, transporting materials or animals in my own personal vehicle, but I am making an informed choice to do so with full knowledge of the risks to my property and health.
    1. I have been advised that it is in the best interest of my health and safety to have and maintain an up to date tetanus vaccine. If I choose not to be vaccinated, I do so with full awareness of the risks associated with volunteering at Wildlife Rescue and NOT having a vaccine. If I choose to be vaccinated, or currently have an up-to-date vaccine, I agree to provide Wildlife Rescue’s Volunteer Coordinator with official medical documentation of immunization should it be relevant to my volunteer position.


    1. I am aware that the Wildlife Rescue Association of BC does not provide me with any disability, accident or medical insurance or compensation and that I am not covered by Workers’ Compensation, should I become injured while participating as a volunteer in the wildlife rescue or rehabilitation program.
    1. I have been advised to consult with my own insurance broker regarding coverage that I may require.

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