Communify's Policies and Procedures
Commitments and Expectations
Before you take the next steps in becoming a volunteer with Communify, we ask that you agree to follow our policies and Code of Conduct, which are outlined in our Volunteer Handbook (see the link below). Our policies are comprehensive and available to you on request.
Child Safe Code of Conduct
At Communify, we are embedding the safety and wellbeing of children and young people into everything we do. To support this, we have a Child Safe Code of Conduct that applies to everyone on our team.
The Code sets clear expectations for how we work with and around children. It means:
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Acting respectfully, courteously, and ethically with children, families, and colleagues.
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Listening to and responding to children’s views and concerns.
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Creating safe, inclusive, and welcoming environments.
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Maintaining appropriate professional boundaries.
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Reporting any concerns or disclosures of harm promptly, in line with our policies and legal obligations.
It also makes clear what is not acceptable, including behaviours that could harm children, discrimination, inappropriate language or material, arranging personal contact outside Communify activities, or working under the influence of alcohol or prohibited drugs
Training
The orientation and training you receive will depend on the role you’ve chosen and the team you’ll be joining. You will be assigned a supervisor who will provide you with the necessary information about your role and any training you may need.
To ensure the quality of our services and the safety of everyone involved, we have certain expectations of our volunteers—just as Communify Queensland Ltd is committed to supporting and valuing your contribution.
COMMUNIFY’S COMMITMENT TO VOLUNTEERS
As a Communify Queensland Ltd volunteer, you have the right to:
a clear job description and agreed working hours.
be recognised as a valued team member.
be supported and supervised in your role.
a healthy and safe working environment.
be protected by appropriate insurance.
to know how to make a complaint.
have your confidential and personal information kept in accordance with the Privacy Act.
receive adequate orientation and training.
COMMUNIFY’S EXPECTATION OF VOLUNTEERS
As a Communify Queensland Ltd volunteer, we expect you to:
be reliable, committed, and responsible.
respect the confidentiality of Communify and our clients.
work within the guidelines of your job description.
Understand and work within our policies and procedures.
seek assistance and guidance from your supervisor.
to maintain the quality of our service delivery, as well as the safety and security of all.
We will provide you with a copy of our Volunteer Handbook before you start. You can also view our volunteer handbook here
