Welcome!
Welcome to the Marcus Performing Arts Center, and thank you for your interest in becoming a Volunteer Usher at MPAC!
Our volunteers play a vital role in fulfilling our mission to inspire, engage, and unite our community through the transformative power of the arts. Whether we are greeting guests, assisting with seating, or helping to create a positive theater experience, our usher team is the face and personality of MPAC. Our team’s dedication to excellent service helps shape the experience of every guest who walks through our doors, ensuring they feel valued and welcomed.
Please read on to learn more about the role!
Important Volunteer Expectations:
- Meet the minimum commitment of 24 events per fiscal year (July–June), equivalent to approximately two shifts per month
- Flexibility to work evenings, weekends, and holidays based on performance schedules
- Must be 16 years of age or older
- Sign-up for shifts online using our volunteer scheduling system, Better Impact, on your computer or mobile device
- Communicate primarily via email
- Supply your own uniform and follow the dress code
- Be dependable and punctual for all volunteer shifts
Standard Usher Uniform
- White dress shirt or blouse
- Black vest or blazer/jacket
- Black dress pants or knee length skirt
- Black tights/stockings with skirt
- Black close-toed shoes and black socks
Essential Duties & Responsibilities
- Greet and assist guests, creating a warm and welcoming atmosphere
- Scan tickets and direct guests to seating and amenities
- Provide wayfinding assistance throughout the facility
- Answer questions and resolve concerns promptly and professionally
- Assist with seating late arrivals during appropriate breaks
- Apply best practices when assisting guests of all abilities
- Share information about upcoming events, programs, and accessibility offerings
- Help maintain a safe, respectful environment by monitoring audience behavior and following Front of House guidelines
- Support emergency procedures and assist with safe guest evacuation when necessary
- Help manage crowd flow before, during, and after performances
- Report facility or safety concerns to staff
- Foster a positive, inclusive, and collaborative team culture
- Represent MPAC with professionalism in appearance and guest interactions
- Help maintain cleanliness and organization in Front of House areas
- Attend and participate in all required trainings
Physical Requirements
- Ability to stand for extended periods of time.
- Ability to climb stairs.
- Adequate hearing.
We are committed to ensuring everyone has the same level of access needed to succeed and are happy to discuss reasonable accommodations. We will have time to discuss after receiving your application!
If you’re passionate, energetic, customer-service oriented, and excited to serve your community through the performing arts, we invite you to apply! We'd love to welcome you to our vibrant usher family!
To start your application, create a Better Impact profile below. Be sure to remember your login as you will use these credentials to sign-up for shows once you've completed training.
