Organization Policies
Our Guest Services team wants to sincerely THANK YOU for your interest in volunteering here at Overture Center for the Arts! We believe that our volunteers are at the heart of what makes this place so special, and we are beyond thrilled to meet you, and to have the opportunity to work with new volunteers who will soon be creating "extraordinary experiences for all" here at Overture!
Our team of over 500 Volunteer Ushers have been serving our guests for more than 40 years at Overture (previously The Madison Civic Center), and the pride and care they have for this facility is unmatched in the state of Wisconsin. Our Volunteers assist guests in scanning tickets, seating inside the theater, and are looked to for guidance during an emergency. Our Volunteers are also some of our best representatives of Overture Center to the public. Some IMPORTANT Volunteer Expectations are as follows:
- Attend one annual 4-hour training session (two sessions for NEW Volunteers!)
- Provide extraordinary experiences and customer service with a smile
- Be knowledgeable about our theater policies
- Be able to stand for up to one or more hours
- Be capable of easily navigating stairways and provide leadership and direction in the event of an emergency
- Be comfortable working in all levels of our theaters that have varying degrees of height
- Work in darkened conditions with fluctuating audio and lighting levels
- Commit to volunteering for a minimum of two (2) shows per month
- Be dependable and punctual when arriving for volunteer shifts
- Adhere to the dress code. Supply your own black jacket/pants
- Communicate using email
- Sign-up online using our volunteer scheduling system (Better Impact/My Impact Page) on your computer and/or mobile device
If you're ready to take on this challenge and join our team, APPLY NOW!
To start your application, create a Better Impact profile below. Be sure to remember your login as you will use these credentials to sign-up for shows once you've completed training.
