New Volunteer- Create a Better Impact Login!

We’re excited to have you as part of our community! Here are our expectations for staff, volunteers and customers/program participants. By being in the shop, we collectively agree to these norms:

1. Be Excellent to Each Other
   1. We’re a small shop and get busy. Please be patient when staff are helping others. We look forward to helping you when it’s your turn!
   2. Keep the environment safe and joyful by bringing positive behavior and speech. Weapons, harassment,  and aggressive speech/ behaviors are not allowed especially in connection to race or ethnicity, gender identity, sex, sexual orientation, age, disability, body size/shape or citizenship status. If you see these, talk to a staff member.
2. Care for the Space
   1. Shop in designated areas, and help us maintain a clean and accessible shop. Please leave your work area in better condition than you found it.
   2. Our used items have a suggested price. They are cost flexible, meaning we can work with you on a price that fits your budget. Please ask us!
   3. If you’re shopping for used parts, please pay for all items before you take them out of the shop or install them on your bike. Talk to a staff member if you have questions about how something will fit on your bike.
   4. While we don’t offer unsupported use of the shop stands/tools, we want to help you fix your bike! Please talk to staff and we’ll help you make a repair appointment.
3. Help us Build an Inclusive, Vibrant, and Equitable Bike Community!
   1. Ask questions! We are a collaborative learning space first, and a bike shop second. It’s okay to not know the answer - we’ll figure it out together!
   2. If we don’t have what you need to fix your bike, we’re happy to help you find a solution!
   3. Share Bikes Together with your friends if you like what we do! 

We also ask that volunteers agree to the following:

1. Volunteers agree to the Bikes Together General Liability Waiver. The full waiver can be found in the “Profile → Additional Info” section of your Better Impact profile. Please initial this waiver when you sign up.
2. Volunteers try to sign up for their desired shifts in advance on Better Impact and agree to log hours their hours on a consistent basis.
3. Volunteers agree to keep their Better Impact contact information up to date ESPECIALLY their email, as this is how the Programs Manager sends out updates and requests.
4. Volunteers agree to share their concerns, constructive feedback, and ideas to continue making Bikes Together a better place.
5. Volunteers contribute to an inclusive, anti-racist, feminist, learning-centered and welcoming space.
6. Volunteers agree to support Bikes Together as ambassadors, promoters, and friends.

Volunteer Benefits

• Some shifts are self-directed, but we strive to include snacks, friendship, empowerment, and learning in every shift.
• After 5 shifts*: Volunteers receive 40%** off purchases of refurbished bikes, used parts and gear.
• After 5 shifts*: Volunteers can buy NEW stuff at cost + 10% (covers ordering/shipping) in store and through our distributors- QBP & JBI. Please note: depending on our inventory, items may not always be available in the store and might have to be special ordered to receive this discount.
• Access to shop stands and tools 30 min before or after volunteer shift w/ approval from Molly.
• Volunteers attend Bikes Together Classes at reduced rates or even free through our scholarship program!
• Volunteers are invited to seasonal appreciation events, volunteer trainings, and staff & board events.

*This will be on the honor system. Please let Molly know when you have reached your 5 shifts or if you’d like to buy or order something so that we can correctly set up your discount in Lightspeed (our point of sale program).

**Past volunteers have received different types of discounts. We will honor previous discounts of existing volunteers already listed in Lightspeed. New volunteers and anyone changing their account will receive the above discounts.